FAQ | WSW Delivery

FAQ

Can I customize my order notification preferences?

Yes, we’re pleased to provide additional communication preferences regarding your orders. Via email: You can choose up to 2 notification preferences for delivery reminders:  Email, SMS or Phone Call, so you can stay better informed about your order.

Outside of the website and toll-free number, is there any other way to communicate with Watchung Beverage Delivery?

Yes, you can follow us on Facebook (facebook.com/WatchungBeverageDelivery), Twitter (@WSWDelivery) and Instagram (@watchungbeveragedelivery).

Do you have an app to access the service?

Not at this time. But smartphone users will be glad to know our website is completely mobile friendly and optimized for use with both iPhone and Android devices.

How the Beverage Delivery Program Works

When we receive your order, we’ll call you to confirm your order and schedule your first delivery of bottled water on a date convenient for you, and set up a new water dispenser (if you’ve selected one). Then, once every three weeks, we’ll pick up the empty bottles and replace them with new ones. And you can always manage your deliveries and account online 24/7 or by calling customer service.

Receiving Your First Delivery

You are only required to be home to receive a delivery if we are arriving to set up or pick up a water dispenser at your home. Otherwise, you do not need to be at home to receive regular deliveries; you can simply leave your empty water bottles at a pre-arranged location and we will replace them with your new delivery. You can access your up-to-date delivery schedule 24 hours a day, 7 days a week online at any time once you’ve created an account. You can view your bills, make changes to your delivery schedule such as adding extra deliveries or suspending a delivery if you’re going to be away, and add other great products like our popular On-The-Go sizes, sparkling water, or any of our other refreshing beverages and household products! It’s a great time-saver!

How often will beverages be delivered to me?

For auto delivery, we deliver to you once every 3 (three) weeks. You can also schedule extra deliveries if you need additional water or other products by logging into your online account. Obviously, if you’re an On Demand or Will Call customer, you will custom select your date and time when you place each order.

Can I have deliveries to more than one address?

Yes, we can deliver to multiple locations per billing account. However, this can not be done online at this time, so if you need to have a delivery to more than one address, you will need to contact customer service to add the additional address.

What if I live in a secure building or gated community?

Once you have completed your order, prior to your first delivery either customer service or your driver will contact you to confirm your order and review the specifics of the delivery location-including your building’s or development’s security situation. We currently deliver to many buildings and developments with different levels of security. There is a good chance that your driver is familiar with the security issues involved in delivering to your location. In rare cases, security measures make it impossible for us to make deliveries. If this happens at your residence, we will cancel your account at no charge.

Do I have to be home to receive my beverage delivery?

You are only required to be home to receive a water delivery if we are arriving to set up or pick up a water dispenser at your home. You do not need to be at home to receive regular deliveries. Just leave your empty water bottles at a pre-arranged location and we will replace them with your new delivery. We also make it convenient for you to manage your deliveries online, and can even send an email, phone call or text message reminder to you to help you remember to leave your empty water bottles out for collection on your next delivery day.

Do I have to lift anything when my delivery arrives?

We recommend you are home for your first delivery especially if you have ordered a water dispenser and our big bottles. If you are a big bottle customer who ordered a dispenser, we prefer the driver sets your water dispenser and water bottle for you to ensure that it is working properly. She or he will also show you how to replace the bottle when it is empty. If you need help during one of your regularly scheduled deliveries and are home to receive your deliveries, your driver will be happy to assist you with replacing an empty water bottle with a full one or moving any of our products.

What do I do with my empty 3 and 5 gallon bottles?

If you are recurring 3 and/or 5 gallon customer, every delivery, we’ll pick up your empty bottles; just leave them at a prearranged location. Our 3 and 5-gallon bottles are returnable and in some areas you may be charged a small bottle deposit for each full bottle of water you receive. We will promptly credit you for each empty bottle you return to us. It is important to remember that while we clean, sanitize and reuse these bottles, they are not recyclable and should not be disposed of.  It is important to always return your empty bottles to your driver, in order to avoid any penalties.

Can I change the number of beverages I receive per delivery?

Absolutely! We know things change, that’s why you can change your order at any time without penalty. Feel free to modify your account online or by contacting a customer service rep.

Adding, Skipping, or Suspending Deliveries

If you need to skip a delivery entirely, or add an extra deliver, you can do that right on our website by logging into your account.  If you need to suspend deliveries for a longer period of time, you should contact our customer service department to arrange for a hold to be placed on your deliveries.

What kinds of products can I get delivered?

Our home delivery service offers a variety of natural spring and purified water in a wide range of packages and sizes to fit your lifestyle.  We also offer many sparkling waters, as well as iced tea, energy drinks, sodas and juices.  We carry a full line of Keurig K-Cups and other coffees.  As well as many household items and snacks, like Bounty Paper Towels, Tide Detergent, Candy, Chips and Pretzels.

Are your bottles recyclable?

Yes, the small on-the-go size bottles are all recyclable. However, your 3 and 5-gallon containers are returnable, and will be washed, sanitized and re-used. We sanitize and recycle these bottles ourselves in our Home and Office delivery business, where we lead the industry in re-using 3 and 5-gallon bottles.

Managing Your Account

If you decide to create an account, you can manage your account online 24 hours a day, 7 days a week. After you receive your first delivery, you can manage your account online, where you can view your bills, modify your upcoming deliveries, and add other great products like our popular On-The-Go sizes, sparkling water, or any of our other refreshing beverages and household products! It’s a great time-saver!

Changing Your Service

You have the flexibility to switch between our auto delivery and On Demand service plans at any time without penalty by contacting Customer Service.

About our Water Dispensers

We provide a range of water dispensers, including multi-temperature dispensers that provide instant hot and cold water.

Do I need a water dispenser?

By choosing one of our water dispensers to rent, you ensure that no matter what, should anything happen to it, we will replace it for you at no cost within 1 business day. Already have a water dispenser? No problem, you can continue to use your existing water dispenser. Don’t have room for a water dispenser? You can choose one of our convenient case plans and receive On-the-go sizes that are ready for the fridge!

How will you bill me?

We require all customers to enroll in automatic payments by credit or debit card.  You will be billed for all charges 1 business day after delivery. All invoices will also reflect charges for any additional products ordered, as well as taxes and fees associated with your deliveries.

What are automatic payments?

Safe and secure automatic payments are required when you sign up online. With automatic payments, you never need worry again about paying your bill on time, as the exact amount from your billing period will be automatically charged to your credit or debit card. Billing amounts may vary depending on the delivery quantities and services you’ve ordered within a billing period. Should you wish to discontinue automatic payments, you may contact us for assistance.

What is your bottle deposit policy?

We may charge a standard bottle deposit for every 3 and 5 gallon water bottle we deliver, and issue a credit for every empty water bottle returned to us.  Any unreturned bottles are subject to a fee upon termination of your service.

Are there any additional fees that I will need to pay?

We do charge a delivery fee per order of $5.99 for Auto-Delivery customers, and $9.99 for Seasonal Delivery.  We will always clearly display any and all fees in the billing section of your online account.

About Watchung Beverage Delivery

Watchung Beverage Delivery is a fourth-generation family-owned and operated beverage delivery company providing direct delivery of Poland Spring, Deer Park and Nestle Pure Life water, along with a wide variety of other popular beverages. We are Nestle Waters’ largest independent water distributor in the United States, delivering water and beverages since 1903. Today, Watchung Beverage Delivery services homes and businesses throughout New Jersey including Monmouth County, Ocean County, Mercer County, Atlantic Cape May County, and Cumberland County. We make it easy for you to order and have our products delivered directly to your home or office including big water bottles, cases of bottled water, water coolers & dispensers, coffee, tea, paper products, snack foods and household products, and more.

Browse our full product offering here. Make sure to check out our selection of water coolers made with bottleless water filtration systems.

We invite you to explore our website and see for yourself how Watchung Beverage Delivery can make your life easier and healthier. If you are interested in learning more and would like to speak with one of our representatives about our home and office delivery services, please contact us toll-free at 1-800-624-0081.

Why should I drink spring water? How is it different from tap water?

Taste, for starters. Many people are turned off by the aftertaste that comes from some chlorinated tap water. Then there’s the question of quality. Many now worry about the threat of lead, chemicals or microorganisms in some public water systems. At Nestlé Waters North America, we are vigilant about selecting our spring sources; exacting about advanced filtration, bottling and packaging. We have to be-unlike public systems, our water is meant only for drinking. Convenience is another factor. You can’t take your kitchen sink with you, but you can take the delicious, natural refreshment of spring water in an unbreakable, re-sealable user-friendly bottle-in a wide variety of shapes and sizes. That’s why you see so many people toting bottled water wherever they go. Healthfulness, too. Recognizing that water is an important part of maintaining a healthy lifestyle, people are relying on bottled spring water not just for its great taste, high quality and convenience-but also for its role in helping them to achieve their personal health goals.

How often do you test your products? What do you test for and how do you maintain water quality?

We evaluate our products through a comprehensive quality assurance program based on international food safety standards that are subject to third-party validation. This includes rigorous testing of the quality of our bottled water products, from source to bottle. We perform hundreds of tests per day on each production line to safeguard the quality of our product. Our natural spring water is screened for more contaminants than state and federal regulations require – including total coliform, E. coli and lead. Our daily testing also measures parameters including pH and plate count that act as indicators of anything unusual in the water.

We lead the bottled water industry in testing and reporting on the quality of our products. We have made quality reports on the results of our testing publicly available for all of our brands since 2005.

We also employ a 10-step quality process to ensure the high quality of our spring waters. This process includes:

* Source selection and monitoring
* Source water receiving and monitoring
* Water storage and monitoring
* Micro-filtration
* Ultraviolet light/ozone disinfection
* Bottling control
* Packaging control
* Clean-in-place line sanitation process
* Plant quality control and HACCP (Hazard Analysis Critical Control Point)
* Corporate quality assurance program

We employ similar multi-step quality processes to ensure the high quality of the distilled, drinking, and purified waters we sell.

How are your returnable bottles managed in the factories?

We have numerous safety and testing steps in place, both in the field and at the factory.

Our 3 and 5 gallon bottles are designed to be reusable. This decreases the use of raw materials and reduces waste. Each bottle goes through a vigorous and multi-barrier process that thoroughly inspects, cleans and sanitizes the bottles.

When our route delivery staff collects empty bottles in the field, they are screened visually. If there are obvious sources of contamination, suspect bottles are removed from the supply chain and destroyed. Bottles that pass this screening step are returned to the distribution branch and then transported back to the factory. At this point, each trailer of bottles is re-inspected and evaluated by trained staff. If any remaining bottles are deemed suspect, those bottles are destroyed. Once inside the factory, each and every bottle goes through a specialized, automated “sniff” machine that detects whether there is any presence of organic compounds such as gasoline or diesel. Any bottles that test positive for contamination are destroyed. Bottles that pass all of these examinations are washed with hot detergent, sanitized with disinfectant, rinsed, then filled with water and capped. Each of these processes is tested for efficacy throughout the day.

And hundreds of tests are performed each day inside the factory to safeguard the quality of our bottled water products. These include repeated tests on the water itself, tests on the contamination detection and cleaning equipment used in the bottling process, and inspections by our staff.

How long can unopened bottles of water be stored?

The U.S. Food and Drug Administration (FDA), which regulates the bottled water industry, does not require a shelf life for bottled water. Bottled water can be used indefinitely if stored properly, but we recommend no more than two years for non-carbonated water, and one year for sparkling water.

How should I store the water?

Bottled water should be stored in a cool (i.e. room temperature), dry environment away from sources of odor, such as household cleaning products, solvents such as gasoline, paint thinners and other toxic or odorous materials, and away from direct sunlight. A partially consumed bottle should be capped when not being consumed.